This role involves but is not limited to: 

• Operating switchboard to ensure that clients are transferred correctly and efficiently. 
• Typing messages during calls, to ensure delivery of communication in a timely manner.
• Understanding of the business structure and services offered.
• Using multiple database systems to search for relevant information 
• Providing an excellent and professional customer service to all callers.

On occasion providing support to our Document Control Department by welcoming clients into reception, this will include:

• Accepting client documentation and certifying ID documents
• Providing refreshments for clients and meetings
• Receiving deliveries
• Covering holidays and sickness of team members and other operational departments such as Document Control.

Requirements:

• A professional, flexible and reliable attitude and approach 
• Ability to work under pressure and in a fast paced environment
• Ability to answer a high level of telephone calls on a daily basis, with targets in place.
• Customer focus with a proactive “can do” attitude and eagerness to be helpful on every call.
• Strong communication skills & ability to communicate at all levels and across all departments
• Able to work within a team as well as independently 
• Able to demonstrate initiative, strong work ethic and ability to prioritise and problem solve.
• Have a good understanding of Microsoft office, telephones and case management systems

Company Core Values:

Aspire: To challenge convention, an entrepreneur with energy for change. To be the best we can be.

Innovate: To creatively evolve our working practices, use our revenue and resources in a virtuous cycle of improving our people, systems and growth.

Integrate: Bring together people and systems into a cohesive force.

Commit: To work with integrity and invest in long term relationships, creating a strong market position and delivering sustained commercial advantage.