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Please see below links to all of our important policies. Please do get in contact if you have any questions.
Taylor Rose Limited are committed to preserving the privacy of all visitors our company websites. Please read the following privacy policy to understand how we use and protect the information that you provide to us.
This Data Privacy Notice is made available to all new clients upon receipt of instructions and to users of our website.
Please read the Notice carefully as it contains important information about who, how, and why we will collect, store, use and share your personal information. The Notice also details your rights in relation to your personal information and how to contact us and our supervisory authority in the event of a complaint.
Click here to view our Data privacy notice
The Candidate Privacy Notice is made available to all prospective employees, workers, contractors and consultants about the personal data held by Taylor Rose Limited in relation to them, how personal data will be used and for what purposes.
Please read the Notice carefully as it contains important information about who, how, and why we will collect, store, use and share your personal information. The Notice also details your rights in relation to your personal information and how to contact us and our supervisory authority in the event of a complaint.
Please note that any information provided on this website should not be used as legal advice.
The materials appearing on this website do not constitute legal advice and are provided for general information purposes only. No warranty, whether express or implied is given in relation to such materials.
We shall not be liable for any technical, editorial, typographical or other errors or omissions within the information provided on this website, nor shall we be responsible for the content of any web images or information linked to this website.
If you need any advice please get in touch with a member of the team on info@taylor-rose.co.uk.
Webste Acceptable Use Policy
This acceptable use policy sets out the content standards that apply when you upload content to our site, make contact with other users on our site, link to our site, or interact with our site in any other way.
Please read the terms of this policy carefully before using the site.
Click here to view our Website Acceptable Use Policy
Terms and Conditions of use
These terms tell you the rules for using the website www.taylor-rose.co.uk (our site).
Please read the terms of this policy carefully before using the site.
Click here to view our Terms and Conditions of use policy
Google Translate Disclaimer
We use Google Translate on this website. Please note that not all text may be translated accurately or be translated at all. Taylor Rose is not responsible for incorrect or inaccurate translations. Taylor Rose will not be held responsible for any damage or issues that may result from using Google Translate.
If you have any questions, please visit Google Translate.
Details of our cookie policy can be found here.
We aim to provide you with a high quality service at all times. However, if at any time you have concerns or are unhappy with our service, please contact us so that we can do our best to resolve the problem.
We follow an internal complaints and dispute resolution procedure to ensure that complaints raised are resolved fairly, quickly and effectively. Don’t hesitate to raise any concerns with us.
In the first instance it may be helpful to contact the person who is working on your case to discuss your concerns and we will do our best to resolve any issues. Alternatively, you can email concerns for the attention of our Client Care Team at Client.Care@taylor-rose.co.uk.
Our complaints procedure is summarised in our Client Care Letter and set out in full in our Terms of Business. A copy of our current Terms of Business can be downloaded below. Alternatively, you may request a copy of the Terms of Business from the person working on your case or our Client Care Team.
Where we are unable to resolve your complaint through our own complaints process, you may have a right to complain about our service to the Legal Ombudsman. The Legal Ombudsman is an independent complaints body which looks at legal services complaints.
You must take any complaint to the Legal Ombudsman within:
Further information relating to the Legal Ombudsman can be found on their website at www.legalombudsman.org.uk. Their contact details are:
Legal Ombudsman
PO Box 6167
Slough
SL1 0EH
Telephone: 0300 555 0333
Email address: enquiries@legalombudsman.org.uk
If your concern is about our notary services, and you are not satisfied with our Client Care Team’s final response, you can complain to The Notaries Society at:
The Secretary of The Notaries Society
Old Church Chambers
23 Sandhill Road
St James
Northampton
NN5 5LH
Email: secretary@thenotariessociety.org.uk
Telephone: 01604 758908
Other Alternative Dispute Resolution (ADR) bodies are also competent to deal with complaints about legal services on your behalf and on behalf of our Company. ProMediate are a certified ADR company and further details can be found on their website at www.promediate.co.uk.
If your complaint is relating to a service or products that you bought online that we have supplied you can also refer to the European Dispute Resolution team at http://ec.europa.eu/odr.
If you are unhappy about our behaviour as opposed to our service, for instance you think we have been dishonest, taken or lost your money, or have treated you unfairly because of your age, a disability or other characteristic, then you may contact our regulatory body, the Solicitors Regulation Authority. Follow this link: Solicitors Regulation Authority.
Click here to view our Data Privacy Notice
Click here to view our Terms of Business
Click here to view our Civil Litigation Support Helpline Terms & Conditions
This statement is made on behalf of Taylor Rose Limited t/a Taylor Rose (“the Firm”) pursuant to section 54(1) of the Modern Slavery Act 2015 (“the Act”).
It constitutes the Firm’s modern slavery and human trafficking statement for the financial year ending 30 September 2023.
At Taylor Rose we recognise the needs of our users, and we aim to make this website as accessible as possible to all people, regardless of any disabilities or impairments.
I have difficulty reading or seeing:
If you find it hard to read or see well, the best solution to navigating our website independently is by using a keyboard, combined with Voice Over software. Popular (and pre-installed) software includes Windows Narrator (shortcut WINDOWS ⊞ Key + ENTER ⏎) on windows PCs, and Mac Voice Over (shortcut CMD/APPLE ⌘ key + F5) on Apple Macs.
Using the keyboard, you can use the TAB ↹ key to move along accessible elements in the page (from top left to bottom right). You can also hold the SHIFT ⇧ + TAB ↹ keys together to tab backwards through the page (from bottom right to top left). Once a link is found, you can then press the ENTER ⏎ key to follow the link, or press the SPACE key to active form elements like buttons and dropdown menus.
I can't hear very well:
This website features fully descriptive content - all images and media are accompanied with descriptive text. This website also doesn't currently feature any audio or video content.
I find using a mouse difficult:
The TAB ↹, TAB ↹ + SHIFT ⇧, ENTER ⏎ and SPACE keys on the keyboard allow for quick navigation for users who are unable to use a mouse, or need to navigate the page quickly with impaired mobility. Also, for those who just find the mouse difficult to use, most Windows, Apple and Linux computers allow the user to change mouse pointer options (such as mouse speed, click speed, pointer trails, etc).
For more details on the accessibility functions of your system, view the relevant links below:
