This role involves but is not limited to: 

·         Opening post, sorting, scanning, separating original documents and distributing mail from the digital mailroom tool

·         Processing outgoing post including letters and parcels, using Royal Mail PPI system, Click & Drop or couriers as appropriate

·         Dealing with colleague queries on mailroom

·         Monitoring incoming emails 

·         Greeting clients and visitors, maintaining a professional approach

·         Accepting/processing client documentation

·         Certifying ID documents

·         General admin duties

·         Receiving deliveries into the office and distributing accordingly

·         Providing refreshments for clients and meetings

·         Covering holidays and sickness of team members

·         Arranging courier/parcel deliveries and collection when required

·         Training new members of the team as necessary

Requirements:

·         A professional, flexible and reliable attitude and approach 

·         Strong organisational skills

·         Presentable appearance

·         Customer focus with a proactive “can do” attitude

·         Strong communication skills & ability to communicate at all levels and across all departments

·         Able to work within a team as well as independently 

·         Able to demonstrate initiative, strong work ethic and ability to problem solve

·         Ability to prioritise workload

·         Acute attention to detail 

·         Willingness to learn new skills and adapt to change

·         Have a good understanding of the Microsoft office and ability to learn use of case management systems

Company Core Values:

Aspire: To challenge convention, an entrepreneur with energy for change. To be the best we can be.

Innovate: To creatively evolve our working practices, use our revenue and resources in a virtuous cycle of improving our people, systems and growth.

Integrate: Bring together people and systems into a cohesive force.

Commit: To work with integrity and invest in long term relationships, creating a strong market position and delivering sustained commercial advantage.