The Star awards

Congratulations to our Legal and Corporate Champion Stars!

Earlier this year Taylor Rose introduced The Star Awards, an annual programme with quarterly awards that celebrates delivering excellent customer experience, and we are proud to announce our first winners!

• Our Legal Champion has been selected from Lawyers and Executives who have had the best survey feedback, customer compliments, positive feedback from referrers and review feedback.

• Our Corporate Champion has been selected from our corporate teams who have been nominated by colleagues.

Legal Champion STAR Sarah C Ryan – Consultant Solicitor, Peterborough

Sarah is Trusts & Estates Practitioner who provides legal advice on Wills, Probate, Conveyancng, Trusts and Lasting Power of Attorney. Linked to the Peterborough office, she mainly works from Leighton Buzzard, servicing Bedfordshire based clients.

Her clients are full of enthusiasm for her refreshing manner who told us she is superb at what she does as well as being just very nice. In particular she received excellent survey feedback from both client and referrer who agreed that Sarah did a fabulous job and would recommend her without a doubt.

Corporate Champion STAR Laura Boullemier – Assistant Head of Residential Conveyancing, Peterborough

Laura was nominated by a colleague for her dedication and commitment in helping an unhappy client who had experienced a less than excellent service. Despite it not being an error made in her department, Laura spent a lot of time identifying how the error occurred, discussing it with the client, emailing clarification and reaching a satisfactory resolution.

We recognise how challenging it can be to resolve mistakes, especially on behalf of others, but Laura provided this client with the best experience in difficult circumstances.

Investment in People and Continuous Improvement

Adrian Jaggard Managing Director of Taylor Rose commented “We are extremely proud of all our colleagues and recognise how hard they work to provide clear concise advice in a friendly yet professional manner to our clients. The Star Awards is just one of many initiatives in our continued investment in the development of our team and recognition in delivering an excellent customer experience across all our services.

“Of course this cannot be done without the feedback from our clients, whether positive or negative, and we enthusiastically encourage all our clients to complete our client satisfaction survey which is sent post completion. This ensures that we can monitor our performances and identify areas for continued improvement."

"Once again congratulations to Sarah and Laura! The Star Awards now re-opens for this quarter and I look forward to receiving the next batch of nominations.“