This role involves but is not limited to: 

·         Answering calls and directing them professionally and efficiently. 

·         To record and relay messages to the fee earner where necessary. 

·         Undertaking file opening and archiving processes at the start and end of the transaction in line with internal policies and adhering to Lexcel requirements

·         Undertaking general administrative and admin support.

·         Ensuring familiarity and competence with using internal and external systems. 

·         Retrieving of client files from archive when required. 

·         Preparing emails and attachments  ready to be sent.

·         Preparing correspondence and documents ready to be posted.

·         Ensuring high standards of client care and communication at all times. 

·         Ensuring confidentiality of all client documentation and information. 

·         Ensuring mortgage lender SLA’s are maintained and complied with. 

Requirements:

·         Must be hard working, organised, self- motivated and enthusiastic. 

·         Ability to work well under pressure and to tight deadlines. 

·         Ability to work well independently and as part of a team. 

·         Excellent verbal and written communication skills. 

·         Fully computer literate. 

Company Core Values:

·         Aspire: To challenge convention, an entrepreneur with energy for change. To be the best that we can be 

·         Integrate: Bring together people and systems into a cohesive force

·         Innovate: To creatively evolve our working practices, use our revenue and resources in a virtuous cycle of improving our people, systems and growth 

·         Commit: To delivering excellent client experience and working with integrity, investing in long term relationships, creating a strong market position and delivering sustained commercial advantage