Taylor Rose

Legal Support Portal Administrator

Reference LWHSNEWADD

Location New Addington

This role involves but is not limited to:

Portal tasks
ID Checks
AML checks
Data integrity checks
Conflict checks
Live status file opening
File opening Issue resolution
Client Portal Helpdesk
Answering phone calls from clients addressing their issues using the client portal system
Responding to online chats from clients supporting their issues using the client portal system
Working with IT/Dev/external suppliers to address technical issues with the site
Liaising with fee earners and branch support staff on matter related enquiries whilst using the client portal system

When required to assist with the following:

General admin tasks e.g client greeting, outgoing post etc
Centralised Mattersphere System Database Management
Creation of Associate contacts in Mattersphere
Working through branch office requests for data changes
Reprographics Function
Producing Bundles
Indexing Services
Binding Services
Large Print Volume facility
Specialist print and copy services
Document scanning and digitisation service
CD/DVD Creation of files
Secure USB file Upload service

Requirements:

Acute attention to detail
Ability to multitask
A professional, honest, flexible and reliable attitude and approach
Ability to work in a fast paced, high pressured environment
Customer focus with a proactive “can do” attitude
Strong communication skills & ability to communicate at all levels and across all departments
Able to work within a team as well as independently
Able to demonstrate initiative, strong work ethic and ability to problem solve
Ability to prioritise workload
Willingness to learn new skills and adapt to change
Have a good understanding of the Microsoft office and case management systems
Ability to travel to other offices to provide support when required

Company Core Values:

· Aspire: To challenge convention, an entrepreneur with energy for change. To be the best that we can be

· Integrate: Bring together people and systems into a cohesive force

· Innovate: To creatively evolve our working practices, use our revenue and resources in a virtuous cycle of improving our people, systems and growth

· Commit: To delivering excellent client experience and working with integrity, investing in long term relationships, creating a strong market position and delivering sustained commercial advantage

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