This role involves but is not limited to: 

• Managing a small team of post completion executives, ensuring their knowledge and work processes are consistently updated to industry standards.
• Dealing with team escalations and enquiries
• Escalating issues to the Professional Standards Manager /Head of Post-Completion Operations as appropriate
• Working with the Professional Standards Manager /Head of Post-Completion Operations to review and improve post completion processes on an on-going basis.
• Flex staff levels to cover busy periods and analyse inflow of work to ensure adherence to both targets and budgets.
• Making lender panel applications and dealing with enquiries. Escalating to Professional Standards Manager and Heads of Department as appropriate.
• Allocating mortgage offers to fee earners on LMS
• Forwarding emails from lender exchange, recording urgent matter and monitoring responses
• Chasing updates on LMS and lender exchange
• Adding fee earners and users to Lender Exchange and LMS
• Monitoring central inboxes
• Organising group inbox. 
• Documenting common issues. 
• Preparing basic reports based on analysis and present to Management
• General administrative duties as required  

Requirements:

• Conveyancing knowledge and understanding of the post completion process 
• Strong analytical skills
• Ability to work well independently and as part of a team
• Confident and professional at verbal and written communication
• Ability to work to deadlines
• Ability to take ownership and resolve issues

Company Core Values:

Aspire: To challenge convention, an entrepreneur with energy for change. To be the best we can be.

Innovate: To creatively evolve our working practices, use our revenue and resources in a virtuous cycle of improving our people, systems and growth.

Integrate: Bring together people and systems into a cohesive force.

Commit: To work with integrity and invest in long term relationships, creating a strong market position and delivering sustained commercial advantage.